Returns & Exchanges Policy

Due to the intimate nature of our products, we prioritize health and hygiene by only accepting returns on unopened, factory-sealed items within 30 days of purchase. Defective electronics are covered under our discreet replacement warranty to ensure your complete satisfaction.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original, unopened packaging with all security seals intact to qualify for a return.

• 2.
  Request a Return Authorization

  Contact our discreet support team via email to receive your Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Secure Packaging

  Place the item in a plain, unmarked shipping box to maintain your privacy and include the RMA number inside the package.

• 4.
  Processing and Refund

  Once our warehouse inspects the returned item, a refund will be issued to your original payment method within 5-7 business days.